Your special delivery is important to us and we want to make sure it gets to you as quickly and as fuss-free as possible! Many of the items we carry ship directly from our warehouse within 5-7 business days. However, in order to bring you a wide selection of items to shop, select items ship directly from our trusted and curated manufacturers. These items may take a little longer to get to you, but we promise that they're worth the wait!

Please read our shipping policies, details about furniture, large parcel shipments and other helpful shipping information below. If you still have questions, we'd love to hear from you at contact@motherbabyshopper.com.

 

SHIPPING DURING COVID-19 

Our shipping times and delivery options are currently being delayed by COVID-19 shipping restrictions and volumes. All carriers—including, but not limited to, USPS, UPS, FedEx + freight carriers—are impacted.

What does this mean for your shipment + delivery? You may see your package take longer to be processed with the carrier, resulting in tracking numbers taking longer to update and packages taking longer to reach your doorstep. Unfortunately, these delays are out of our control, but we promise to keep in touch when delays are known and will do our best to make sure your package gets to you as quickly as possible.

Please allow additional time for shipping processes such as packages to be scanned with carriers, tracking numbers to populate and expected arrival dates. We are not able to refund shipments that experience delays during this time. We apologize for any inconvenience this may cause.

 

SHIPPING POLICIES

Mother & Baby Shopper orders are shipped Monday through Friday, with the exception of major holidays. Orders placed over the weekend will be processed and shipped on Monday. In the event of a delay, we will notify you via email or phone.

Please refer to shipping information noted on our product listings for specific production and shipping times. We are not responsible for the delivery of shipments to PO boxes, shipping locations/stores, shipping warehouses, freight forwarders or other similar locations. We will not provide refunds or replacements for shipments to these locations that have been confirmed as delivered by the shipping provider (USPS, UPS, FedEx, etc.).

We are not responsible for delivery delays during shipping due to shipping with carriers, including weather, delivery locations being inaccessible, packages that were delivered to the incorrect address, or other unforeseen delay circumstances. While we do our best to ship your item in a timely manner, we do not have control over your delivery once it is in the hands of the carrier. We do not offer refunds for items that experience delivery delays that are confirmed as delivered by the shipping provider.

Items missing in transit will be offered a replacement only. Please allow up to 21 days for us to determine if your shipment is indeed missing or undelivered before a replacement can be provided and shipped. In the case that a replacement is not available, store credit will be issued. Items damaged in transit must be handled by contacting the shipping carrier and filing a damage claim. We can not offer refunds for carrier induced damages. 

 

TRACKING YOUR ORDER

As soon as your order ships, you will receive a tracking confirmation notice sent to the email address used to place your order. We've also partnered with AfterShip so you can track your order directly from Project Nursery and receive SMS Text updates as your package is in transit! Track your order with AfterShip HERE using your order number and email address.

Looking for tracking, but can't find your order number? Please reach us via email at contact@motherbabyshopper.com for assistance.

FREE SHIPPING 

Mother & Baby Shopper offers free shipping on select items and accessories marked with our Free Shipping Green Truck Logo. Additional items in your order may result in a shipping fee. Orders mixed with items that ship free and items that have a shipping fee will result in the lowest combined shipping fee.

For additional questions regarding our shipping policies or for help tracking your order, please reach our Customer Care Team at contact@motherbabyshopper.com. Thank you for shopping with us!